Please read these terms carefully before using our services.
Last Updated: December 17, 2025
Welcome to TrueNorth Workforce ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our virtual assistant and business support services. By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.
TrueNorth Workforce provides professional virtual assistant services including, but not limited to:
The specific scope of services will be outlined in your individual Service Agreement or Statement of Work ("SOW").
We operate under a performance-based model with our Zero-Risk Covenant: "Better results — or you don't pay." This guarantee means:
To enable us to deliver quality services, you agree to:
4.1 Pricing: Service fees will be specified in your individual Service Agreement. Pricing may be structured as hourly rates, monthly retainers, project-based fees, or performance-based compensation.
4.2 Payment Terms: Unless otherwise agreed in writing, invoices are due within 15 days of issuance. Late payments may incur a fee of 1.5% per month or the maximum rate permitted by law, whichever is lower.
4.3 Expenses: Unless included in the agreed fee structure, reasonable expenses incurred in connection with service delivery (such as third-party tools, software subscriptions, or advertising spend) will be billed separately with prior approval.
4.4 Taxes: All fees are exclusive of applicable taxes, which are the Client's responsibility.
5.1 Service Term: The initial term and any renewal terms will be specified in your Service Agreement.
5.2 Termination for Convenience: Either party may terminate the service relationship with 30 days' written notice, unless otherwise specified in your Service Agreement.
5.3 Termination for Cause: Either party may terminate immediately if the other party: (a) materially breaches these Terms and fails to cure within 15 days of written notice; (b) becomes insolvent or subject to bankruptcy proceedings; or (c) engages in illegal or unethical conduct.
5.4 Effect of Termination: Upon termination, Client shall pay all outstanding fees for services rendered through the termination date. We will return or destroy Client's confidential information as requested.
6.1 Definition: "Confidential Information" includes all non-public information disclosed by either party, including business plans, customer data, financial information, proprietary processes, and any information marked as confidential.
6.2 Obligations: Both parties agree to: (a) maintain the confidentiality of the other party's Confidential Information; (b) use it only for purposes of the service relationship; and (c) not disclose it to third parties without prior written consent.
6.3 Exceptions: Confidentiality obligations do not apply to information that: (a) is publicly available through no fault of the receiving party; (b) was rightfully known prior to disclosure; (c) is independently developed; or (d) must be disclosed by law.
6.4 Data Security: We implement reasonable security measures to protect Client data, including encryption, access controls, and regular security assessments.
7.1 Client Materials: Client retains all rights to materials, content, and information provided to us ("Client Materials").
7.2 Deliverables: Upon full payment, Client receives all rights to work product specifically created for Client as part of the services ("Deliverables"), excluding our pre-existing materials, templates, and methodologies.
7.3 Our Property: We retain all rights to our proprietary processes, methodologies, templates, tools, and any improvements thereto developed during service delivery.
7.4 Third-Party Materials: Any third-party materials incorporated into Deliverables remain subject to their original licenses.
8.1 Our Warranties: We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.
8.2 Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
8.3 Results: While we strive for optimal outcomes, we do not guarantee specific business results, revenue increases, cost savings, or other performance metrics unless explicitly stated in your Service Agreement.
9.1 Limitation: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE 12 MONTHS PRECEDING THE CLAIM.
9.2 Exclusion: IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
9.3 Exceptions: These limitations do not apply to: (a) our gross negligence or willful misconduct; (b) breach of confidentiality obligations; (c) infringement of intellectual property rights; or (d) matters that cannot be limited by applicable law.
10.1 By Client: Client agrees to indemnify and hold us harmless from claims arising from: (a) Client Materials provided to us; (b) Client's violation of applicable laws; or (c) Client's breach of these Terms.
10.2 By Us: We agree to indemnify Client from claims that our services infringe third-party intellectual property rights, provided Client promptly notifies us and cooperates in the defense.
TrueNorth Workforce is an independent contractor, not an employee, agent, or partner of Client. We have sole discretion over how services are performed, subject to Client's reasonable requirements and feedback. This relationship does not create any employment, agency, partnership, or joint venture.
12.1 Compliance: We comply with applicable data protection laws, including GDPR, CCPA, and Canadian privacy legislation (PIPEDA).
12.2 Data Processing: When processing personal data on Client's behalf, we act as a data processor and will: (a) process data only as instructed; (b) implement appropriate security measures; (c) assist with data subject requests; and (d) notify Client of any data breaches.
12.3 Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy, available on our website.
Client agrees not to request services that:
We reserve the right to refuse service or terminate agreements involving prohibited activities.
14.1 Informal Resolution: Before initiating formal proceedings, parties agree to attempt good-faith negotiation for at least 30 days.
14.2 Mediation: If negotiation fails, parties agree to mediation before a mutually agreed mediator.
14.3 Arbitration: Any dispute not resolved through mediation shall be settled by binding arbitration in accordance with the rules of the Canadian Arbitration Association, conducted in English in Canada.
14.4 Exceptions: Either party may seek injunctive relief in court for breach of confidentiality or intellectual property rights.
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet/utility failures, or pandemics. The affected party must promptly notify the other and make reasonable efforts to minimize impact.
16.1 Entire Agreement: These Terms, together with any Service Agreement or SOW, constitute the entire agreement and supersede all prior agreements.
16.2 Amendments: We may update these Terms with 30 days' notice. Continued use of services after changes constitutes acceptance.
16.3 Assignment: Client may not assign these Terms without our written consent. We may assign to affiliates or in connection with a merger or acquisition.
16.4 Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
16.5 Waiver: Failure to enforce any right does not constitute a waiver of that right.
16.6 Notices: All notices must be in writing and sent to the addresses specified in your Service Agreement or to contact@truenorthworkforce.com.
16.7 Governing Law: These Terms are governed by the laws of Canada and the province of [Your Province], without regard to conflict of law principles.
16.8 Language: These Terms are drafted in English. Any translation is for convenience only, and the English version controls.
For questions about these Terms of Service, please contact us at:
TrueNorth Workforce
Email: contact@truenorthworkforce.com
Location: Canada
Website: truenorthworkforce.com
By engaging TrueNorth Workforce services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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